I was very leery about replacing my trusty e71 with the successor e72 because of the mixed reviews. After 2 weeks of using my new e72, I am very satisfied with my decision.
PROS: The upgraded processor on this phone is noticeably faster, Nokia finally decided to put a 3.5mm headphone jack on this E Series device, the keyboard has a slightly better layout, I like the optical pad/D-Pad combo, the camera is significantly improved, FREE Ovi Maps license, compass, accelerometer... and still a very sexy design.
CONS: A have read many reviews complaining about the build quality. This device is made in China, my e71 was made in Finland. IMO I think that these claims are overstated. However, the plastic covers for the USB port and SD slot are complete junk. Expect the USB cover to fall off the first time you access it. I don't know about the battery cover issue because I use an Otter Box commuter case.Get more detail about Nokia E72 Unlocked Phone with GPS and Free Voice Navigation -- U.S. Version with Full Warranty (Zodium Black).
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